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In the event that your Stock Tracker software stops working or you simply have a question, we are always happy to help.

  • Support is only available during our office hours (10:00 to 16:00). For support outside of these hours please email support@palaceit.com .
  • Out of hours support is subject to availablilty.
  • Support requires an active and working internet connection to the affected machine(s).
  • Support requires installation of our TeamViewer support app.
  • Support is limited to issues with Stock Tracker only.
  • Support is remote only.

Get Support Now
Phone Call 01473 214425 or 0207 871 9505 for telephone support.
Email Email support@palaceit.com for email support.

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Start remote session Download our QuickSupport app to begin an arranged remote support session.
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Common Fixes
Some customers see a wrong number of sections message during login or are unable to obtain a trail code for Palace Stock Tracker.

These issues are caused by some third party firewall apps. The wrong number of sections message does not affect Stock Tracker in any way. To resolve, add an exception for Stock Tracker to your firewall or contact us for assistance.

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Palace IT Limited is a company registered in England and Wales with company number 4547485. VAT registration number: GB 803 6258 43. Registered address: 44 Southchurch Road, Southend. SS1 2LZ.

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